Refund and Returns Policy
Refund Policy
Effective Date: [Insert Date]
At BlazingPlastic, we are dedicated to ensuring customer satisfaction. If you’re not completely satisfied with your purchase, please review our refund policy below.
1. Returns and Refunds
We accept returns within 14 days of delivery for a refund or exchange under the following conditions:
- The item must be unused, in its original condition, and in the original packaging.
- Custom or personalized products are non-refundable unless they arrive damaged or defective.
To initiate a return, please contact our customer service team at [support@blazingplastic.com] with your order number and the reason for the return. We will provide instructions for returning the item.
2. Damaged or Defective Products
If your order arrives damaged or defective, please notify us within 7 days of receiving the product. We will require photos of the damage and details of the defect. Depending on the situation, we may offer a replacement or a full refund, including shipping costs.
3. Non-Returnable Items
The following items are non-returnable:
- Custom 3D-printed toys or items made to your specifications.
- Items purchased on sale or clearance.
- Products that have been used, altered, or damaged after delivery.
4. Return Shipping Costs
- You are responsible for paying the return shipping costs unless the product was damaged or defective upon arrival.
- For approved returns, you should use a trackable shipping method and provide us with the tracking information. We are not responsible for lost or undelivered return shipments.
5. Refund Processing
Once your returned item is received and inspected, we will send you a notification confirming receipt and approval or rejection of your refund.
- If approved, your refund will be processed within 7-10 business days, and a credit will automatically be applied to your original payment method.
- Please note that the time it takes for the refund to reflect in your account may vary depending on your payment provider.
6. Late or Missing Refunds
If you haven’t received your refund after the stated processing time:
- Check with your bank or credit card company, as it may take some time before your refund is officially posted.
- If you’ve done this and still have not received your refund, please contact us at [support@blazingplastic.com].
7. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at [support@blazingplastic.com] for further instructions.
8. Contact Information
For any questions regarding our refund policy or to start a return, please contact us at:
Email: [support@blazingplastic.com]